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Support
Three channels, each built so you never have to prove who you are twice — and none of which will ever ask for your password, PIN or a one-time code.
The fastest route for almost everything. The thread sits inside your signed-in app, so we already know who you are and which account you mean — you never explain twice, and nothing sensitive crosses email.
Replies within one business day
Ask us to call you from Support in the app. We call you, at a time you choose — so you never have to decide whether an inbound caller is really the bank.
Weekdays 08:00–18:00, Saturdays 09:00–13:00
Freeze the card in the app first — that takes effect immediately. If you cannot reach the app, the card line is staffed around the clock.
Open 24 hours, every day
For anything that needs to be in writing — including complaints — write to ICB International Commercial Bank, 14 High Street, Accra. Written correspondence is logged on receipt and answered within the same deadlines as every other channel.
A message found through a search engine, a social profile, or a text message is not us. If you are ever unsure whether a contact is genuine, sign in and use the secure thread — it cannot be spoofed, because it only exists inside your signed-in session.